See Standard vs. Non-Standard Parts<\/a> to understand what constitutes a standard part and a non-standard (or custom part) and lead times.<\/p>\n<\/div> Fair-Rite has a formal system for providing price quotes for customer requests.\u00a0 Two quoting systems exist : one for existing Fair-Rite part numbers and another for new part inquiries. In the case of existing part quotes: all specifications, quality and manufacturing methods have been predetermined, whether the part is standard, non-standard or customer specific. The Fair-Rite part number has these assigned requirements based on Fair-Rite’s discretion, except in the case of customer specific items, part requirements are not changed.\u00a0 In order to receive a quote, customers need to provide information on our Request a Quote (RFQ) page found here<\/a>. Fair-Rite reserves the right to no quote.<\/p>\n When customer requirements dictate a new part would need to be developed, Fair-Rite has a separate quoting system which evaluates capability to meet customer expectations. The customer needs to communicate all expectations during this initial evaluation, this includes but is not limited to special packaging, handling, sampling plans, measurement methods, acceptance criteria and conformance to environmental, quality and other standards or regulations. Communication of these special needs after the time of quotation may not be accepted by Fair-Rite and may require re-quote<\/a>.\u00a0 Fair-Rite may take exception to part specific or other customer requests when quoting. Requests may be a no quote based on Fair-Rite’s discretion.<\/p>\n<\/div> See Standard vs. Non-Standard Parts<\/a> to understand our MOQ policy.<\/p>\n<\/div> A Non-Recurring Engineering (NRE) fee is being charged for the requested component. This fee represents costs incurred by Fair-Rite Products Corp. for new tooling, fixtures or process equipment or special engineering development work necessary to produce the new item. This NRE dictates that a part will only be used for your company\u2019s orders, but any tools, fixtures, or equipment developed physically remain Fair-Rite\u2019s which Fair-Rite will continue to maintain, refurbish, and replace if necessary. Evaluation samples are included in the NRE fee for customer approval of the design prior to release to production. The part\u2019s exclusivity will expire if you have not ordered the part for 5 years.<\/p>\n<\/div> Fair-Rite has had a formal Quality System in place since 1997. Initially it was QS9000, currently it is ISO\/TS16949 and\u00a0 we are in in the process of certifying to ISO9001:2015 and IATF16949:2016.<\/p>\n Quality complaints for product purchased and shipped direct from Fair-Rite should be communicated to Fair-Rite’s Sales Department. Complaints relating to product purchased from distributors need to be addressed with the distributor.\u00a0 All standard and non-standard parts have established component drawings which define acceptance criteria defined by Fair-Rite. Fair-Rite has established Visual Inspection Criteria<\/a> for general product types. Fair-Rite cannot accept complaints or perceived non conformances outside these established component drawing specifications or visual inspection criteria.<\/p>\n<\/div> Fair-Rite has multiple Authorized Distributors throughout the world. Fair-Rite\u2019s products may also be available through multiple non-franchised sources. Fair-Rite only acknowledges Authorized Distributors. Terms of sale through distributors are wholly owned by the individual distributor and thus Fair-Rite has no responsibility in this area. Authorized distributors do work closely with Fair-Rite to ensure maximal customer satisfaction. When customers are dissatisfied with product purchased through a distributor, the customer needs to start the communication process with the distributor. The complaint needs to be clearly communicated and the Fair-Rite part number and manufacturing lot code needs to be noted. From this point the distributor will inform Fair-Rite of the problem and Fair-Rite will evaluate the situation and communicate the course of action. Fair-Rite may request more details, pictures or samples to validate the issue; but all communication needs to be through the distributor.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div> At Fair-Rite\u2019s discretion, Buyer may be permitted to return(at its own cost and expense) any \u201cstandard\u201d or \u201ccatalog\u201d product which Seller stocks within one (1) year from the date of shipment if: (i) it is in new condition, suitable for resale in its undamaged original packaging and with all its original parts and original markings, (e.g., Lot numbers, serial numbers) and (ii) it has not been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged and (iii) meets all Local, State and Federal laws governing the type of products that can be sold or put into transit in the State in which the product is being returned and (iv) Buyer pays a 25% restocking fee. Buyer\u2019s surplus job returns, and those not meeting (i), (ii) and (iii) above, will be evaluated on an individual basis after Buyer has contacted Seller\u2019s authorized representative for prior written permission. Except for items Seller stocks which meet (i), (ii) and (iii), above, credit memoranda issued for authorized returns shall be subject to the following deductions: (a) cost of putting items in salable condition; (b) transportation charges, if not prepaid; and (c) handling and restocking charges. Products that are \u201cnon-standard\u201d or \u201cnon-catalog\u201d are not cancellable and not returnable.<\/p>\n<\/div> Fair-Rite Products Corp. must be notified of nonconforming material within 30 days of receipt of product. Based on information received, Fair-Rite will then determine if representative, nonconforming samples are required. Invoice number and\/or packing ticket number must be noted for the specific quantity of material in question. Notification beyond 30 days of receipt may result in denied credit.<\/p>\n Representative, nonconforming material will be evaluated (or some other form of review will be made) and once Fair-Rite has determined that material does not meet specification, authorization will be given to return parts or to disposition in some other manner. Fair-Rite limits our exposure only to the selling price of the product with no liability for the use and\/or impact of our product within the customer\u2019s application.<\/p>\n Fair-Rite\u2019s Quality Dept. will determine if an RA number is to be issued indicating the return authorization of the specific quantity of material. The Customer will be informed of the specific RA number and shipping method to be used for the return once Fair-Rite\u2019s Quality Dept. has identified the issue as approved for return.<\/p>\n The RA number MUST be indicated on the outside of the package of returned material. When practical, material is to be returned in original Fair-Rite packaging. If original Fair-Rite packaging is not available, the material needs to be packaged such that the material is adequately protected so as to not become damaged in transit.<\/span><\/p>\n A Credit Note will be issued once the specific quantity has been confirmed by Fair-Rite\u2019s Receiving Dept. and will be noted on next statement cycle by Fair-Rite\u2019s Accounting Dept.<\/p>\nCommercial Policies<\/span><\/h3>\n<\/div>
Fair-Rite’s Quotation Policy<\/span><\/h3>\n<\/div>
Minimum Order Quantity (MOQ) Policy
\n<\/span><\/h3>\n<\/div>Non-Recurring Engineering Charge (NRE) Policy
\n<\/span><\/h3>\nFair-Rite’s Policy as concerns Quality Complaints
\n<\/span><\/h3>\nConcerning Purchase through Distributors<\/span><\/h3>\n<\/div>\n
Returns<\/span><\/h3>\n<\/div>\n
Return Policy for Non-Conforming Product<\/b>
\n<\/span><\/h3>\n